Your Privacy is Important to Us

At Copyrite Furnitures Ltd, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information.

Information We Collect  

We may collect the following personal information from you:

  • Personal Information: Name, address, phone number, email address
  • Payment Information: Credit card or debit card information (securely processed, not stored)
  • Order History: Information about your purchases and returns
  • Communication History: Records of your correspondence with us (emails, phone calls)

How We Collect Your Information

We may collect your information through various means, including:

  • Online: When you visit our website (https://copyritefurniturekenya.com) or use our online services
  • Offline: When you visit our physical store at The Centre Point, 42 Parklands Road, Parklands, Nairobi or contact us by phone (0722516017) or email (copyriteltd@gmail.com).
  • Third-Party Sources: We may obtain information about you from third-party sources, such as credit bureaus (for payment processing purposes only)

How We Use Your Information

We may use your personal information for the following purposes:

  • Processing Orders: To fulfill your orders, process payments securely, and arrange delivery
  • Customer Service: To respond to your inquiries about products, orders, or services and resolve issues
  • Marketing and Promotions: To send you marketing communications and promotional offers (you can opt-out at any time)
  • Improving Our Services: To analyze customer behavior and improve our products, services, and website experience
  • Compliance with Legal Obligations: To comply with applicable laws and regulations, such as tax requirements or fraud prevention

Sharing Your Information

We may share your personal information with the following parties:

  • Service Providers: We may share your information with third-party service providers who assist us with specific tasks, such as payment processing, shipping carriers, and marketing agencies. These providers are bound by strict contractual obligations to keep your information confidential and secure.
  • Legal Authorities: We may disclose your information to law enforcement agencies or other government authorities if required by law, to protect our rights, or in response to a legal process.

Protecting Your Information

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. We use secure payment gateways for processing transactions and do not store your full credit card information. However, no method of transmission over the Internet or electronic storage is 100% secure. We strive to protect your information, but we cannot guarantee its absolute security.

Your Rights

You have the right to:

  • Access your personal information by contacting us as outlined below.
  • Correct any inaccuracies in your personal information.
  • Request the deletion of your personal information, although we may need to retain some data for legal or accounting purposes.
  • Object to the processing of your personal information for marketing purposes. You can opt-out of receiving marketing communications at any time by clicking the unsubscribe link in our emails or contacting us.
  • Withdraw your consent to the processing of your information at any time.

Contact Us

If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us at:   

  • Phone: 0722516017
  • Email: copyriteltd@gmail.com
  • Address: Visit us at The Centre Point, 42 Parklands Road, Parklands, Nairobi

Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined above, comply with legal or regulatory obligations, or resolve disputes.

Cookies and Tracking

Our website may use cookies and other tracking technologies to collect information about your browsing activity. This information helps us understand how visitors use our website and improve the user experience. You can control or disable cookies through your browser settings.  

Children’s Privacy

Our website and services are not directed towards children under 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us and we will take steps to remove it.  

Data Breaches

In the event of a data breach, we will take all reasonable steps to notify affected individuals and relevant authorities as required by law.